Shipping, Returns & Warranties, Cancellation, & Refund Policy

Shipping / Returns & Warranties / Cancellation, & Refund

CUSTOMER CARE CONTACT
SHIPPING & DELIVERY
CANCELLATION, RETURNS, REPLACEMENT & WARRANTIES

CUSTOMER CARE

E-mail
For any questions related to a product or a purchase or a delivery, please feel free to e-mail us anytime at care@namasteindiahandicrafts.com . We shall respond within 24 hours of receiving the mail.

Call
You can call us at +91-81-9999-5098 any time between 10 am to 6 pm Monday-Saturday

Corporate Enquiries and Bulk Orders
For corporate enquiries, you can mail us at sales@namasteindiahandicrafts.com or call on +91-7895055553 or fill wholesale enquiry form.

SHIPPING AND DELIVERY

What is the mode of shipping?
Shiprocket Courier Service (http://www.shiprocket.in) and India Post (http://www.indiapost.gov.in).

What is the average shipping duration?
Approximately 3-5 days (excluding Saturdays, Sundays and local or national public holidays) depending upon your location in India.

Do you charge anything extra for shipping or for COD orders? Do I have to pay any extra tax or octroi?
Yes. The price that you see on the website is the price excluding shipping and COD charges. Final amount that you need to pay is shown during checkout.

Do you deliver at all the locations across India?
For prepaid orders we deliver at all the pin codes in India. For COD orders we currently deliver at more than 2000+ cities (17000+ pin codes). The COD pin code list is constantly updated, and after the order is placed, a call from our call center confirms whether our logistics partner delivers at the specific pin code.

Can you deliver at a preferred time?
You can mention your preferred time at the time of placing your order. Delhivery Logistic Courier Service personnel generally call up before any delivery and a convenient delivery time can be arranged at that time. Please note that for orders sent through India Post, this facility is not available.

Can I track my order online?
No. Presently this facility is not available. We will update you once this services available. Till the time, Once the order is shipped, the tracking ID is email to you at your provided email id during order placed and you can track it online.

I was not at home/office when the order arrived! What do I do?
Please call up on the number provided on the “missed you’ intimation slip. You can also call us up on +91-81-9999-5098 or send an e-mail at care@namasteindiahandicrafts.com

I have specific instructions relating to delivery of my order. What do I do?
You can either call us up on +91-81-9999-5098 before placing the order or mention your instructions in the “message box” available at the time of placing your order online.

Do you deliver outside India?
Presently we do not deliver outside India. However, we plan to start this service soon.

CANCELLATION, RETURNS, REPLACEMENTS AND WARRANTIES

We have a no question asked 72 hour return policy. If for some reasons you are not satisfied with the product you receive you can just call or write an email to us and we’d issue you the refund or exchange the product for any other product of your choice. However do note, the product needs to be in condition in which it was received and all the product tags, packaging should be in tact.

Can I cancel my order after making a payment?
Yes. For any cancellation you need to call on +91-81-9999-5098 or send an e-mail to care@namasteindiahandicrafts.com . However, an order can be cancelled only before it is shipped out.

If I have cancelled my order, how shall I get the refund?
The transfer shall be initiated through same source of payment made/online bank transfer. Since the same is third party system dependent, a refund takes upto 15 working days. We request your patience during this period.

What if I receive a damaged product?
Please accept the product from the courier and call on +91-81-9999-5098 immediately. Depending on your preference, we will either replace the product or process a refund.

Can I return any product if I have just changed my mind?
If there is anything that does not fit your requirement or if there is a manufacturing defect or any product stops working without any misuse and is covered under warranty, we shall be more than happy to replace it at our cost. For the same, you need to call on +91-81-9999-5098 and send the product to us at your cost. The cost of re-delivering the product shall be borne by us.

What warranties do the products have?
Different products have different warranties. Kindly check the product pages for specific information. If you are in doubt or want to ask further questions, please do not hesitate to call on +91-81-9999-5098 or send a mail at care@namasteindiahandicrafts.com

CASH ON DELIVERY

Most of our products are eligible for COD

EXPRESS DELIVERY

We ship to almost every Pin Code across the Country

SAFE PAYMENT

Pay with the world’s most popular and secure payment methods

24/7 HELP CENTER

Round-the-clock assistance for a smooth shopping experience

GREAT VALUE

We offer most competitive prices on our various product range

Namaste India

Help Center

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Locate us

Namaste India Handicrafts – Emporium
Delhi Haridwar Highway, NH-58, Mansurpur, Muzaffarnagar, India 251203 Phone: +91 78950 55553 | Email: emporium@namasteindiahandicrafts.com

Namaste India Handicrafts – Corporate
124, First Floor, Benito Juarez Marg, Satya Niketan, opp. Sri Venkateshwara College,New Delhi, Delhi 110021 Phone: +91 78950 55557 | Email: info@namasteindiahandicrafts.com